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How we are regulated

Working with the housing ombudsman

The housing ombudsman services in England and Scotland are set up by law to look at complaints about housing organisations.

Image: Working with the housing ombudsman

Housing Ombudsman (England)

The Housing Ombudsman Service is set up by law to look at complaints about housing organisations that are registered with it. Home Group Limited is a housing organisation registered with the Housing Ombudsman Service. You can find out more about our complaints process and details on how to make a complaint on our compliments and complaints page.

The Housing Ombudsman Service has recently published a new Complaints Handling Code which provides good practice for all landlords on fair and effective complaints handling. Home Group have produced a self-assessment against this new Complaints Handling Code and we have published this self-assessment below.

To improve lessons learnt from complaints, the Housing Ombudsman Service now publishes their decisions on all cases they have reviewed from member landlords, including Home Group. You can view these decisions on the Housing Ombudsman’s website.

Scottish Public Services Ombudsman (SPSO)

The Scottish Public Services Ombudsman (SPSO) is a free and independent service which forms the final stage for complaints about public services, including housing associations. 

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