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20th December, 2021 |

5 minute read

Dealing with extreme weather

Written by Cath Sheldon, search and content lead

Storms can bring power failures, icy conditions and damage to your home. Stay safe and warm during cold weather or Winter storms with our tips.

Keep warm

With energy prices increasing, keeping warm is a worry for many people. We’ve got lots of good advice to help you keep warm and save money on your bills on our energy saving pages.

Prepare for storms

Don’t be taken by surprise. Keep up to date with the weather forecast so you can be prepared.

Have a torch and spare batteries at hand in case you suffer a power cut.

Register for the Priority Services Register. If you’re in a vulnerable situation this will give you more help during a power cut.

Put away anything outside your house which could cause damage. Store your garden furniture, make sure your bins are out of harm’s way, check any swings or trampolines are safely secured.

What to do in a power cut

Contact your local electricity network operator for updates. Energy Networks Association can tell you who your provider is.

Check to see if you can claim compensation.

Get ready for snow and frost

We have lots of advice to help you keep safe and warm in the Winter months on our Winter advice pages.

If it’s icy underfoot you may find it difficult to get to the shops. Have some canned and dried food in your store cupboard to see you through.

Avoid burst pipes

Burst pipes happen when the small amount of water in them freezes. Frozen pipes leave you without running water and can burst and flood your home. To avoid getting a burst pipe:

  • Leave your central heating system on during the colder months with your thermostat set between 18-21C or 12-15C when you’re away. This will keep the air warm enough to stop them from freezing.
  • It’s harder for water to freeze when it’s running so turn your taps off and on regularly.
  • Keep air circulating by opening the cabinet doors in your kitchen or your loft hatch.
  • If your pipes do freeze, follow our simple steps to deal with frozen pipes to prevent them from bursting.

What should I do if my home is damaged in a storm?

We’re here to help!

During extreme weather our phone lines are busier than usual, so you will find it quicker to report a repair online.

If there is an immediate risk to your safety or health, then call us on 0345 141 4663 or join a Live Chat.


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