Key contacts

If you have a press enquiry you can contact our media team.

If you are a customer and need help please call our Customer Service Centre on 0345 141 4663.


If you are a member of the media you can contact our media team...



Lucy Nichol – Media Manager

Lucy deals with enquiries from the national and local media from all over the UK. If she can’t answer your question, she’s likely to know someone who can.

Call Lucy: 0191 594 8728 or 07471218965

Alternatively you could e-mail:


Are you looking for a real person – and a seasoned professional at that - to comment on a current news story or speak at your event? Our expert colleagues have a wealth of experience in all aspects of housing, enterprise and development and care and support.