Emergency and Non-emergency repairs

When you report a repair to us we’ll assess whether it’s an emergency or non-emergency repair.

Emergency repairs

Emergencies are problems that present immediate risks to your safety, security or health, for example, loss of heating / hot water in winter or flooding.

Emergency repairs timescale is six hours. Please be aware that this is to make the situation safe only. A full repair will be complete in 24 hours. Due to the nature of certain repairs, the timescale for completion could be extended.

Non-emergency repairs

Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to your safety, security or health, for example, an internal door repair or plastering.

Non-emergency repairs will be carried out within ten working days.  Please be aware that the timescales may need to be extended due to the nature of certain repairs.