Emergency and Non-emergency repairs

When you report a repair to us we’ll assess whether it’s an emergency or non-emergency repair.

Emergency repairs.

Emergencies are problems that present immediate risks to your safety, security or health, for example, loss of heating in winter, or flooding.

Emergency repairs timescale is six hours. Please be aware that this is to make the situation safe only. A full repair will be complete in 24 hours. Due to the nature of certain repairs, the timescale for completion could be extended.

Non-emergency repairs

Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to your safety, security or health, for example, an internal door repair or plastering.

Non-emergency repairs will be carried out within ten working days.  Please be aware that the timescales may need to be extended due to the nature of certain repairs.