A day in the life of our repairs team

Meet Willie Abercrombie, he works on one of our repair teams in Scotland and has been with us for 6 years. Read on to find out what his job involves day to day...


Repairing radiator

My day usually starts the afternoon before, when I review my tablet for the following day’s tasks. This allows me to visit the merchants to collect all my materials for the following day.

My job covers a range of repairs; anything from gaining entry to properties for customers who have lost keys to fitting new doors or unblocking a sink. Even fixing the smallest of jobs can make a positive impact on a vulnerable customer’s home life.

4106 repairs quote for web


One of the great things about my job is my relationships with the customers. I know many of them on first name terms, like Geraldine & Rhonda from Garthamlock; they usually shout a cheery hello down the street when I’m visiting other properties.



My days go quickly and I love the banter with everyone; there’s never a dull moment and I really do enjoy it.

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