Anti-social behaviour explained

Simple things like too much noise from a late night barbeque to children playing in the street can often easily be resolved with a simple conversation with your neighbour.

So next time you find yourself annoyed with someone, ask yourself: "What does it look like from their point of view"?

 

 

Of course, there are times when things may get out of hand and you need to take further steps to resolve them.

 

 

We’re here to help you manage your tenancy and we’d never ask you to handle cases of anti-social behaviour when criminal acts have been carried out.

 

 

We understand there may be times where you may not feel comfortable speaking directly to someone. You can contact the Customer Services Centre and speak to one of our knowledgeable advisors for advice or use live chat, if you prefer.
  • What is anti-social behaviour?

    • The Home Office defines anti-social behaviour as: "any aggressive, intimidating or destructive activity that damages or destroys another person’s quality of life".

      It can affect one person or a whole community.

      Anti-social behaviour can include anything from minor disputes between neighbours to severe nuisance, harassment and domestic violence.
  • What part do you play?

    • Your tenancy agreement is a contract between Home Group and yourself which gives rights and responsibilities to both parties.

      You have a right to live peacefully in your home but also have responsibilities to ensure you and your family do not cause nuisance or harassment.
  • What can you expect from us?

    • Often problems cannot be solved by one agency alone, but we can work together with other organisations such as the police and local authority to improve your quality of life.

      When you report an anti-social behaviour incident to us we will prioritise it depending on the impact it has on you.

      We will also ask you some more in depth standard questions to make sure we have an accurate assessment of the anti-social behaviour and the impact it is having on you. We will manage the case according to the priority it is allocated.

      Once your case has been categorised we will contact you to agree an action plan with you and update you on your case on an agreed timescale.

      During the investigation of your case we may offer a range of relevant support and advice to try to resolve your complaint.

      We’re committed to using the full range of tools available to effectively manage anti-social behaviour. This can include issuing verbal and written warnings, acceptable behaviour agreements, injunctions and, as a last resort, seeking possession of a home.

       Whatever action is taken we will ensure anyone experiencing anti-social behaviour, whether complainant or witness, is supported and kept informed of progress.