Universal Credit is a new benefits payment system currently rolling out in stages across the UK.

What is Universal Credit?

Universal Credit is being rolled out to working age claimants across the UK. It will put housing and some other benefits you might be claiming into one payment from the Department for Work and Pensions (DWP). It’s paid monthly, or for some people in Scotland it’s paid twice a month. The payment will be made directly to you, but you can ask for your rent to be paid directly to your landlord if this would be easier for you. 

If you already get benefits, Universal Credit will replace:


• Housing benefit


• Income support


• Child Tax Credit


• Working Tax Credit


• Income-based Jobseeker’s Allowance (JSA)


• Income-related Employment and Support Allowance (ESA)

If you’re already receiving these benefits, you won’t need to do anything until you hear from the Department for Work and Pensions (DWP) about moving over to Universal Credit.

If you’ve had a change in circumstances and think you may need to claim Universal Credit for the first time, find out how you can apply.  

Pensioners and more vulnerable customers will continue to have their housing costs paid directly to Home Group.

To check your eligibility for Universal Credit you can use the Citizens Advice eligibility tracker.

Latest updates

We try our best to update this page with all the latest updates to do with Universal Credit, but please visit the government’s website www.gov.uk/universal-credit for the most up to date information.

How can I prepare for Universal Credit?

Budget – lots of our customers are using free online budgeting tool entitledto to help. Find lots of handy tips and tricks for budgeting and saving money.

Ask your Jobcentre Plus work coach about financial support – you could be eligible for financial support when you move over to Universal Credit such as an Alternative Payment Arrangement or a Budgeting Advance – ask your Jobcentre Plus work coach for more information.

  Make sure you can access the internet – you’ll most likely need to apply and access your claimant journal online, so have a think about where you can go to access the internet – whether this be a local library or at home. 

Keep your rent up to date – make sure all your rent payments are up to date and try to pay a bit extra where you can to build up credit on your account, every little bit helps to avoid arrears.

Get in touch – we’re here to help, if you have any queries about Universal Credit or are due to move over in the next couple of months, please call Home Group’s dedicated Universal Credit team on 0345 141 4663.

Alternatively you can contact the government’s free Universal Credit helpline, open Monday to Friday, 8am to 6pm, on telephone 0800 328 5644 or textphone 0800 328 1344.