Rent charge changes - advice for benefit claimants

Rent changes - advice for customers claiming Housing Benefit or Universal Credit

If you have received a letter about a change in your rent charge you may have further questions. If you claim Housing Benefit or Universal Credit the below information explains what you need to do.

 

 

Does the change in rent effect my Housing Benefit payments?

 

If you receive a contribution towards your housing costs through Housing Benefit, you need to contact your Housing Benefit department at your Local Authority.  We recently sent you a letter describing how much rent you are due to pay from April 2017 to March 2018.  You should use this when informing the benefit department of any rent changes.    

Any delays in providing this information could result in your housing benefit not being calculated correctly.  You continue to be responsible for paying your rent in full and on time.  So it’s important to make sure that you receive the correct amount in order to allow you to meet your rent payments.  

 

 

 

Click here to find contact details of your local housing benefit department: Housing Benefit from Local Authorities

 

 

 

Does the change in rent effect my Universal Credit payments?

 

 

If you receive Universal Credit including a contribution towards your “housing costs” element and you have received notification that your rent is changing, you will need to inform the Department for Work and Pensions (DWP).

 

 

If your rent figure has changed, you can inform the DWP in the following ways:

 

• If you are in an area operating a full Universal Credit Service, you will be sent a “to-do” prompt through your online journal with directions on how to update any changes to your claim.  You will be asked to upload a copy of your new rent letter to your claimant commitment journal.  

 

 

You can view a short film on making and adjusting claims here: Making and Adjusting a UC Claim

 

 

• In areas which operate a live Universal Credit Service, you should use your journal to inform your job coach that you have a new rent figure letter. You should also ask for an appointment to hand it in at your local job centre.

 

 

If you no longer have a copy of your rent letter, please contact our customer service centre on 0345 141 4663 and ask for a new one to be emailed directly to you.

 

 

Any delays in providing this information could result in the “housing costs” element of your UC not being calculated correctly.  You continue to be responsible for paying your rent in full and on time.  So it’s important to make sure that you receive the correct amount in order to allow you to meet your rent payments.