Home investment standard

We promise to provide our customers and clients with a decent home. We call this the Home investment standard.

We’ve worked with you to come up with our new Home investment standard.

Below is a guide to what our improvements may include. 

Your local maintenance team will be in contact when there are any planned upgrades due to your property.




  • Bathroom

    • The replacement of your existing bathroom which can include;

      •    upgrading existing electrical installation
      •    an over bath shower
      •    a curtain and rail
      •    new plumbing
      •    a new bath, wash hand basin, WC and taps
      •    tiling/wall board
      •    vinyl flooring and decoration
  • Bolier / heating

    • The extent of installation depends on fuel source, existing arrangements, existing condition and the extent of works required. It can include:

      •    replacement boiler
      •    new pipework (if required)
      •    flue works
      •    controls/timers
      •    radiators
      •    electrical works
      •    electric (secondary heater).

      If electric heating:

      •    storage heaters
      •    panel heaters
      •    immersion
      •    fans and associated electrical work
  • Electrics

    • This includes testing and upgrade (where necessary) of:

      •    isolation switch
      •    distribution board
      •    upgrading earth and bonding
      •    replacement of defective fittings
      •    smoke detectors, heat detectors, carbon monoxide detectors (all where applicable)
      •    system testing
      •    security lighting (where applicable)
  • Kitchen

    • This includes:

      •    removal of existing kitchen and installation of new base and wall units
      •    a wide range of worktops and handles
      •    tiling/wall board
      •    vinyl floor covering
      •    decoration
      •    upgrading existing electrical installation
      •    new plumbing
      •    gas service (as appropriate)
      •    sink and taps
  • Roof

    • It it's a pitched roof – battens, felt, tiles, lead, fixings, soffits, fascia, rain water goods, roof covering (slate, tiles etc), chimney repairs, insulation, additional support (where applicable).

      For a flat roof – fascia, soffits, rain water goods, lead flashings, decking and renewal, chimney repairs, thermal insulation.

  • Walls

    • •    Can include re-rendering, repointing and repairs to wall ties depending on requirements
      •    Chimney re-pointing or re-rendering
  • Windows and doors

    • Replace or repair uPVC, composite or timber double glazed units.