Aids and adaptations

Home Group wants you to be able to enjoy your home and live comfortably. If you find it difficult to access parts of your home, we can help to make things easier for you.

Home Group wants you to be able to enjoy your home and live comfortably. If you find it difficult to access parts of your home, we may be able to help make things easier for you.

You may benefit from minor adaptations such as a handrail or lever tap or a major adaptation such as a wet room or stair lift.

We’re able to provide some adaptations for you or, where this is not possible due to the nature of the work required or the circumstances involved, we’ll discuss all options with you and help you find other organisations or solutions that may be able to provide assistance.

  • How do I apply for an adaptation to my home?

    • In the first instance you should contact adult social care at your local authority. They will decide whether you require a full occupational therapy assessment. Occupational therapy assessments are provided free of charge.

      For more information contact our customer service centre.

  • Are there any adaptations that dont require an occupational therapy assessment

    • We may be able to do some minor adaptations in England such as grab rails or lever taps without the need for a full occupational therapy assessment. All major adaptations must be supported by an occupational therapist.

      Funding for adaptations in Scotland comes from the scottish government or via social services. Each year we make a bid to the scottish government for funding for stage 3 adaptations within social housing, therefore all adaptations in Scotland need to be supported by an occupational therapist.

  • How will the work be done?

    • Before any work is carried out we will agree the specification and any requirements with you and / or your occupational therapist.

      If the work involves mechanical equipment (for example a stair lift) we will tell you about any costs associated with maintaining it and agree with you how this will be paid. This may be in the form of a service charge. This will be agreed with you before the work goes ahead.

      Minor works such as grab rails, should be carried out within 28 days. However, more complex work may take longer and are more likely to be carried out by a contractor appointed by your local authority.

      Where the work is to be carried out by Home Group we will agree the timescales with you so that you know what is going on.

  • Can I make my own adaptations?

    • It is possible for you to carry out your own adaptations and pay for them yourself, but you must ask our permission to do this.

      We will agree to most reasonable requests, however we may need to consider other factors for example, planning or other regulations.

      Contact our customer service centre to find out more.

  • Who can I speak to about adaptations

  • Can I appeal against your decision?

    • On the rare occasion we have to refuse, you are entitled to appeal against the decision. However, we will always aim to explain how we reached a decision and agree an alternative with you.

      If you do want to appeal, we will review your application and aim to contact you with an answer within 10 working days.

      If you are still unhappy with the decision, please ask for a copy of our complaints leaflet which will guide you through our complaints process.