Your tenancy

The customer handbook or our website pages will let you know all about the services we provide and your rights and responsibilities. 

You’ll find sections about the way we work, the way your tenancy works and anything that’s expected of you while you’re living in your home - from moving in, to enjoying your home, to what happens if you’d like to move out. We aim to provide the best service possible for all of our customers.

By working together we can help make sure you love your home and the neighbourhood you live in. To help us do this, we have lots of information on our website and have different ways you can contact our knowledgeable customer advisors. 

If you have any questions you can’t find the answer to in your handbook, our Customer Service Advisors will be happy to help. You can contact our Customer Service Centre by phone on 0345 141 4663 or use live chat.

Find out more

Boiler breakdown

It's responsible for keeping your house warm. What should you do if it stops working?

Boiler breakdown

Energy saving tips

No-one likes to waste cash - so why spend money you don't have to on your heating?

Energy saving

Frozen pipes

Frozen pipes can lead to water supply problems and worse. Learn how to prevent this.

Frozen pipes

Gas service

By law your gas boiler needs to be checked annually. It's free and we'll do it for you.

Gas service