We issue all our home owners with an invoice either quarterly or annually.

Some of our charges may be based upon estimates and this is due to the fact that we do not have final costs in for all work undertaken at the time we need to issue the invoices.

At the end of the financial year, we will reconcile all accounts. If we have over or underestimated the costs of the service, we will notify you of this within your ‘Actual Statement of Spend’ that is issued in September each year with any difference and charges being applied to your account at that time.

Invoices that are issued to you are typically made up of services that fall within the following three categories which are:

  1. Service Charge - these are charges for services such as grounds maintenance, stair cleaning, utilities and responsive repairs to common items.
  2. Insurance – where we arrange buildings insurance on your behalf.
  3. Management Fee – this is the cost of delivering the service and managing any contracts on your behalf.