Home Group will seek to tackle arrears recovery at the earliest opportunity and we will apply a consistent approach to each case.

If an owner’s payment is not forthcoming within 30 days of the date of their invoice, or the agreed Direct Debit date, whichever is applicable, a reminder letter will be sent and a late payment surcharge of £20 plus VAT will be applied to their account.

Should a debt remain unpaid 7 days after the date of the first reminder letter being issued, we will arrange for a final reminder to be issued by our solicitors and a further £20 plus VAT will be applied to that owners account.

If payment remains unpaid 7 days after the date of the final reminder being issued, will instruct our solicitors to commence legal action.

View our debt recovery procedure in full.

If you would like to make a an online payment, you can do so by visiting our payment portal.

If you have any questions you can’t find the answer to, our Customer Service Advisors will be happy to help. You can contact our Customer Service Centre on 0345 141 4663 or use live chat.