The Scottish Government introduced the “Property Factors (Scotland) Act 2011” and the aim of this is to protect homeowners by providing minimum standards for property factors.

  • All provisions of the Act came into force on 1st October 2012 and apply to all residential property and land managers whether they are private sector businesses, local authorities or housing associations.
  • The code impacts on all landlords who provide services in blocks or developments where there are also properties that are owned.
  • The Property Factors (Scotland) Act 2011 is bound by its statutory code of conduct. 
  • The code of conduct sets out the minimum standards of practice that Home must follow as a property factor. 
  • Under this code, property factors must issue owners with a written statement, outlining the terms and conditions of the services provided and state their “authority to act” as factor. 
  • These terms and conditions are intended to conform to the code and all owners have been provided with a personalised statement that complies with legislation. 
  • All new owners are issued with a written statement within 28 days of being notified of a change of ownership.
  • As per the Property Factors (Scotland) Act 2011, it is compulsory for all property factors in Scotland to register with the Scottish Government and Home Scotland is bound to its statutory code of conduct.
  • Home Scotland registered by 1st October 2012 and our registration number is PF000277. 
  • The code has also introduced also a new dispute resolution mechanism where homeowners can take complaints about factors to a homeowner housing panel. 
  • If you want to make a complaint, you should first use Home Scotland’s complaints process and if, after exhausting this process, you are not satisfied, you can refer your complaint to the homeowner housing panel.
Contact us if you require any more information.