'What happened here?' groups

Clients and customers help us review and learn from complaints and incidents of anti-social behaviour at “What happened here” workshops where they:

  • Review how we have dealt with anti-social behaviour incidents, service failures and complaints
  • Advise us on how we could manage the incidents differently; how to avoid them in the future and how we can better support customers and clients involved in the incidents
  • Shape and change local and national guidance, learning, procedures and processes

You can download a guide here.

You can contact the involvement team on:


E-mail: involvement@homegroup.org.uk


Telephone: 0191 594 8140


Mobile: 0786 040 1729