The customer forum is responsible for representing customers’ views and interests at a national level and for providing a strong mechanism for involving customers in Home Group. It is made up of representatives from our 7 regional viewpoint teams.

Specifically, its role is to:



•    Agree and review the development of a national scrutiny model and plan


•    Review the progress of the Involvement Plan 2014-17


•    Review the development of the Independent Complaint Panels


•    Provide a focal point for consultations with customers to help set business and business assurance priorities.


Download the Customer Forum terms of reference.

If you'd like to read more about the areas it's influenced:





You can contact the involvement team on:




Telephone: 0191 594 8140


Mobile: 0786 040 1729