Keep it short and simple (KISS) groups

Customers and clients check our documents to make sure they are short and simple and easy to understand.

We run live KISS groups and a virtual KISS group.



Customers and clients review documents and give ideas and feedback on how they can be improved using the 4 KISS standards:


  •     short and simple
  •     plain English
  •     customer and client friendly
  •     involving customers and clients in writing documents

You can learn more about our KISS panel in this guide.

You can contact the involvement team on:




Telephone: 0191 594 8140


Mobile: 0786 040 1729