Independent complaints panel

Customers and clients resolve complaints that have completed our internal process by:

  • Helping to resolve complaints through advice and recommendations, and suggesting actions to be taken by Home Group.
  • Refer complaints to the Housing Ombudsman where the Panel is unable to provide a resolution.
  • Identify learning and recommend improvements to prevent future complaints and to improve services.
You can contact the involvement team on:




Telephone: 0191 594 8140


Mobile: 0786 040 1729