Client assessor teams

Client assessor teams are coordinated across the north and south regions by the involvement team.

Assessors visit services around the country and deliver training on the client promise to clients and colleagues.



They involve clients from the service in a formal assessment of the service delivered against the client promise.



The information gathered leads to change in three ways:


  1. recommendations for local service improvements
  2. reports to the Home Group board
  3. Six-monthly national scrutiny reports to client panel and the annual impact assessment

Client assessors act as ambassadors and promote local and national involvement opportunities and receive on the job training to develop their own skills and confidence.

Clients, customers and colleagues have worked together every step of the way to develop and deliver the new customer promise assessments.



You can read more here.

You can contact the involvement team on:




Telephone: 0191 594 8140


Mobile: 0786 040 1729