January highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our January newsletter.

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, 70 of our customers have shaped, changed and influenced what we do including:

  • Creating easy read version of LIFE hopes and aims document
  • Giving feedback and improving wording for a shared ownership survey for the insight team and email templates for the customer service centre
  • Recruiting a new Involvement Advisor

Customer and volunteer awards 2019

Nominations are now open for our 2019 customer and volunteer awards, if you'd like to recognise a customer or volunteer who inspires others through their actions and achievements please do!

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Customer assessors Jan news 19


  • Madni Close, Calderdale - awarded silver
  • Signal View, Calderdale - awarded silver
  • South Tae Street, Dundee - awarded bronze

Supported services

  • Aged Miners Homes, Bolden Colliery - awarded silver
  • Medway Court, Cheltenham - awarded silver
  • Temple Green, South Sheilds - awarded silver

It doesn't end there

Our Teesside and Durham, Cumbria and Lancashire and Yorkshire viewpoint teams met in December and discussed:
  • Contractor performance
  • Estate management policy review
  • Promise assessment scoring and recommendations
  • Personal safety training for involved customers
  • Plans for next year