November highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our November newsletter.

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, over 279 of our customers have shaped, changed and influenced what we do including:

  • Homelife magazine
  • On board training
  • Assessing candidates for various job roles
  • Factoring policy in Scotland
  • Anti social behaviour 
  • New website content
  • Fly tipping
  • Role models guide
  • Allpay card
  • Charter performance customer report

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Customer assessors Jan news 19


  • The Paragon, a supported service in Bath


  • Eltham High Street neighbourhood in London
  • Murton neighbourhood, County Durham
  • Southwell Close, March, Cambridgeshire
  • St Thomas Square and Crescent neighbourhood, Newcastle


  • Eagle Way, Peterborough
  • Scott Avenue and Hillside Crescent, Great Amwell, Hertfordshire