February highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our February newsletter.

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, 190 of our customers have shaped, changed and influenced what we do including:

  • Giving views on rent statements and email templates
  • Procuring a new life servicing and replacement contract
  • Recruiting new support staff and managers
  • Creating easy read versions of important documents
  • 16 customers shared their stories at three different Life Swap events
  • Assessing the value of involvement at North East Tenants Conference 
  • Testing assitive technology 
  • Speaking to the regeneration team about regeneration and the permanent move process
  • Attending two TPAS events in Scotland to share ideas and good practice

LGBT+ Customer Conference in the North 

Home Group has signed up to the ‘HouseProud’ pledge and is working with other Housing Providers across the country to ensure social housing is a great place for LGBT+ colleagues to work and LGBT+ customer to live. We’re helping run a northern LGBT+ customer conference on 27th February in Manchester and have 14 places for LGBT+ customers. If you are interested, please email involvement@homegroup.org.uk so we can arrange travel.

On Board training

17 customers completed our new development training programme for customers interested in joining Home Board or getting more involved in their communities. 

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Involved customers on customer promise


  • Clarendon House, Worcester
  • Drove Road supported service, Newcastle
  • Hartford Court supported service, Newcastle
  • Hunters Moor supported service, Newcastle


  • Beechwood Place, a neighbourhood in High Wycombe
  • St Nicholas Mews, a neighbourhood in Bodmin
  • Victoria Court, a neighbourhood in Chelmsford


  • Prioress House, a mixed tenure neighbourhood in Essex
  • Stapleford Court, a mixed tenure neighbourhood in Essex