August highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our August newsletter.

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, over 280 of our customers have shaped, changed and influenced what we do including:

  • The role of the customer forum
  • Suggestions for improvements to new models of care services
  • Sharing stories and experiences with colleagues as part of our life swap programme
  • New customers completing life swap training 
  • Neighbourhood walkabout in Glasgow, feeding back customer issues 
  • Submitting questions for the AGM

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Customer assessors Jan news 19


  • Eastlands, a supported service in Peterborough
  • Temple Green, a supported service in South Shields
  • South Hetton, a neighbourhood in County Durham
  • St Georges, a neighbourhood in Halifax, Yorkshire


  • Hensingham, a neighbourhood in Whitehaven, Cumbria
  • Walsh Avenue, Hebburn, a neighbourhood in South Shields
  • Shaftsbury Close and Balmoral Grove, neighbourhoods in Morpeth, Northumberland
  • Broughton Moor, a neighbourhood in Maryport, Cumbria
  • Solstice Way and Turner Avenue, neighbourhoods in Halifax, Yorkshire
  • Cudham Drive, a neighbourhood in Croydon, London


  • Railway terrace, a supported service in Newcastle