October highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our October newsletter.

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, over 180 of our customers have shaped, changed and influenced what we do including:

  • Sharing views on our Neighbourhood and Estate management policy
  • Training CSC advisors on issues Leaseholds face
  • Updating our knowledge base 
  • Sharing Life Swap stories with colleagues 
  • Recruitment 
  • LIFE pilot launch
  • Speaking at the Mental Health 2019 conference 
  • Customer promise assessment outcomes 

Training opportunity

Are you interested in being a Home Group Customer Board member, or would you like to play a bigger role in your community as a trustee of a local charity, or governor at your local school? We’ll be running a three day training programme starting on 30th October, to give you the key skills for this type of role, for more details email homegroupboard@homegroup.org.uk giving your name, address and preferred contact method.

Customer board member

We've recruited a new customer board member, Chris Vallis - congratulations! Chris is a leaseholder from the North East and we look forward to him sharing his views with the board. 

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Customer assessors Jan news 19


  • Beech Range, supported service, Manchester
  • Coles Crescent, Rayners Lane, London
  • Jewel Streets neighbourhood, Saltburn
  • Malthouse neighbourhood, Northampton
  • Plains Farm neighbourhood, Sunderland
  • St Peters Quarter neighbourhood, York
  • Zetland Mews neighbourhood, Saltburn

  • Dryden Street, Rockingham House and Rockingham Court, Nottingham
  • Naples House neighbourhood, York