March highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our March newsletter.

Apply for NatFed's tenant advisory panel

The National Housing Federation is setting up a Tenant Advisory Panel to create a stronger, more balanced relationship between tenants and housing associations following the tragic fire at Grenfell Tower, which exposed some real differences in how people felt about living in social housing and their relationship with their social housing landlord.



How to apply 


We want to make this as easy as possible, if you are interested please send us an email (or a letter, details below) – which tells us:


1. Who you are? – please tell us all about you – who you are, where you live, including a summary of your experience as a housing association resident.


2. Why you would like to be part of the Panel? 


3. What skills and experience you think you would bring to the Panel?


4. Any other information you feel we should be aware of that would help your application? 


5. How to reach you? – we need your contact details including your full name, addresses, contact number, and email if you have one. If you know the name of your housing association please tell us.




Please limit your information to two pages, and type or write clearly in black ink


Please send your application to to arrive no later than 4th April 2019.


Or post to: The Centre for Public Scrutiny, 77 Mansell Street, London, E1 8AN (to arrive by the same deadline)

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, 170 of our customers have shaped, changed and influenced what we do including:

  • The customer promise
  • Customer and volunteer awards 2019
  • The spring issue of Homelife magazine
  • Easy read versions of documents 
  • Leasehold customer satisfaction survey 
  • estate and neighbourhood management policy
  • Complaints process
  • Lift servicing and refurbishment contract 
  • Improving customer satisfaction levels in Scotland

Apprenticeship opportunities

We currently have various customer apprenticeship roles available, if you’re interested in finding out more, please contact

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Customer assessors Jan news 19


  • Bentick Road, learning disability outreach service, Yorkshire
  • Birmingham mental health young carers service
  • River View, Kendal


  • Bradford learning disability outreach service