October highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our October newsletter.

Listening to you

You play a huge role in helping us understand what’s working well and what could work better. In September we asked you for your views on:

  • Reporting Hate Crime 
  • The scrutiny summary infographic 
  • The communication for the water rates project in the North East 
  • The Property Management Policy Review 
  • Proposed changes to Home Group Tenure policy in relation to fixed-term tenancies in April 2018
  • The Customer Service Centre

How we doing?

Meet some of our Customer Assessors...

Woodhouse assessment web


Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Here’s how we did in October:


  • Woodhouse, Whitehaven


  • The Dales, Newcastle
  • Centenary Court, Newcastle
  • Slessor and Teddor Road, York
  • Plains Farm, Sunderland
  • Kirkfield Rise, Ambleside

It doesn’t end there

Customer Assessments are just the start. The feedback we get, and the recommendations our Customer Assessors make lead to improvements in our communities. Here's what we did in Acre Moss, Kendal when you scored it Silver and Greencroft, Durham when you scored it Gold.

Acre Moss

✔ Damp issues resolved, gutters cleaned and fence and patio doors repaired

✔ Overgrown pathways cleared

✔ Customers visited and advised on transfer options, car issues resolved - all to ensure a safe place to live

✔ Homelife mailing list checked to ensure all customer will receive Homelife magazine


South Hetton

✔ Cyclical painting complete

✔ Finance is now a set agenda item at house meetings so customers' ideas are influencing spending

✔ Visits organised to improve liaison with contractors and maintenance issues resolved