February highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our February newsletter.

Involving you

You play a huge role in helping us make better decisions and understand what's working well. Over the last month, 193 of our customers have shaped, changed and influenced what we do including:

 

  • The customer promise
  • Health and safety
  • Wording of surveys for voids and complaints/compensation
  • The language of policy summary statements for the policy team
  • Regeneration within Cleator Moor

Apprenticeship opportunitites

We currently have vacancies in our Customer Service Centre, supported services and neighbourhoods in Newcastle, North Shields, York, Wetherby, Middlesbrough, Ipswich, Durham, Gloucester, Havant and Scunthorpe. If you’re interested in finding out more, please contact kate.horsefield@homegroup.org.uk

How we doing?

Meet some of our customer assessors below. Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Read on to see how we did over the last month.

Customer assessors Jan news 19

Platinum

  • Gateshead Young Peoples service in the North East
  • Natalie House, a CQC registered service in Southampton

Gold

  • Babergh/Mid Suffolk Community Support in the East
  • Dunelm, learning disability service, Newcastle
  • Forest Heath/St Edmundsbury Community Support in the East
  • Norfolk Discharge Service in the East

It doesn't end there

Twelve customers from our Cumbria and Lancashire and Scotland Viewpoint teams met in January and covered the following:
  • Reviewed outcomes from customer promise assessments
  • Reviewed regeneration and development plans for 2019
  • Contributed to national consultations on complaints handling, rent consultation and reporting communal repairs
  • Agreed their scrutiny priorities and themes for 2019
  • Monitored local performance and void task group performance