September highlights

It’s rewarding to get involved and help make things better for your community. With over 30 ways to get involved there’s lots of choice and plenty to update you on. Involvement News keeps you up-to-date with the comings and goings of our customers who give up their time to help shape the way we do things. Here's some of the highlights from our September newsletter.

How we doing?

Meet some of our Customer Assessors...

Home Group customers in Harrogate

 

Their role is to visit our services and neighbourhoods and talk to our customers to see how we’re doing. They then award a gold, silver or bronze standard and make recommendations for improvements. Here’s how we did in September:

Gold

  • Aviary House, Solihull
  • Juniper House, Blaydon-on-Tyne
  • Scardeburg Court, Scarborough

Silver

  • Oreil Crescent, Scarborough
  • Benwell Hall Drive, Hampsthwaite
  • Collin Spring Court, Birtswith
  • Robertson Gait, Edinburgh

It doesn’t end there

Customer Assessments are just the start. The feedback we get, and the recommendations our Customer Assessors make lead to improvements in our communities. Here's what we did in Forest Hall in Newcastle and Jubilee Court, Durham, when you scored them silver.

What happened next at Jubilee Court

  • Replacement outside lighting, tree work and landscaping to improve communal areas
  • Consultation on on service charges and "hotel at home" standards
  • Review and rebranding of welcome pack
  • Monthly coffee mornings and regular events

What happened next at Forest Hall

  • Customers informed in advance of planned works and given a named contact for any work taking place
  • Menu of opportunities sent to neighbourhood and customers sign posted to involvement opportunities. Hearing impairments profiles updated
  • Visits organised to improve liaison with contractors and maintenance issues resolved
  • All customers contacted and no further instances of anti-social behaviour reported

Tell us what you think

We’re retendering for our grounds maintenance and communal cleaning services in the south and we’re involving you at every stage.  We want to tell us what matters to you, and what level of service you’re expecting. Let us know by completing our ground maintenance and communal cleaning survey and post it back to Brooke Parker, Involvement Team, Home Group, 76 Wellington Street, Leeds, LS1 2AY by the 28th September

Listening to you

You play a huge role in helping us understand what’s working well and what could work better. In August we asked you for your views on:

  • Clinical Governance summary statements 
  • Support Practice policy 
  • Rebranding of the customer promise icons
  • Former tenant arrears letters
  • Customer communication for the Water rates project in the North East
  • Questions for Business Support recruitment
  • Transparency at Home Group and what they would like to see in future
  • Grounds Maintenance and communal areas priorities
  • The TPAS National Engagement Survey