Impact assessments

Our yearly impact assessment report sets out how customers and clients have shaped, changed and influenced the way we work across Home Group.

This report sets out how our customers and clients have shaped, changed and influenced the way we work across Home Group.

 

 

It focuses on nine key areas of involvement, the impact on our organisation and customers and clients involved. These are:

 

 

  • Human library
  • Youth action
  • Client panel and customer forum
  • Client assessors
  • Viewpoint teams
  • What Happened Here? – reviewing major incidents, complaints, health and safety and anti-social behaviour
  • Involvement in policy
  • anyone@home (online community)
  • Involving BASS (Bail Accommodation Support Services) service users
The report also presents our year in numbers.

You can download a full copy of the report here.

You can contact the involvement team on:

 

E-mail: involvement@homegroup.org.uk

 

Telephone: 0191 594 8140

 

Mobile: 0786 040 1729