Domestic abuse and families

We have been providing specialist services for victims of domestic violence and abuse for over 20 years, including:

•    Refuges


•    Safe houses


•    Outreach


•    Resettlement


•    MARAC coordination


•    Independent domestic violence advocate/adviser


•    Recovery programmes - freedom, pattern changing, positive lives


•    Helplines


•    Interactive websites


•    Community drop-ins


•    Support regarding forced marriage and female genital mutilation (FGM)


•    Peer support


•    Professionals training and seminars


•    Advocate educator service for health professionals



Providing support and encouragement to victims



We think everyone deserves a life free from abuse.  



This drives our ethos of believing victims, promoting self-help and encouraging individuals to live full lives.

Our principles

The following principles guide our practice:



Offering a safe space: Both environmentally, and within the working relationship that we have with our clients; we will explore options and emotions through the provision of practical information & safety interventions, supporting the client on their journey.



Empowerment: Working with our clients to move from being a victim to a survivor by making informed choices, recognising abusive behaviours and working on practical and emotional strategies to manage this.  When they move on from our support they will do this from a position of strength and resilience.



Personalised: We understand that it is crucial for our clients who have come from a controlling relationship, where they have been left feeling powerless, to direct their individual pathway to recovery.



Family orientated: We understand the barriers that being part of a family can present to clients accessing services. Sometimes they fear the removal of children, the break-up of the family unit and cultural factors which may prevent people even coming forward about domestic abuse. We address this by encompassing the needs of the whole family within our support package. We recognise the importance of familial relationships in recovery.



Inclusion: Despite how somebody may categorise themselves, or be labelled by others, we know from our practice that each person’s experience and how they respond to that is personal. We recognise that while domestic abuse is overwhelmingly experienced by women there are a significant number of male victims for whom a gender neutral approach is not appropriate. We also recognise that there are numerous diversity issues that affect how we respond to risk, and risk can be more prevalent in certain community groups.



In 2013/14 we directly supported 4259 service users / families.  We are also a leading provider to male victims and have developed our own recovery programme for men called Rejuvenate.



The support provide in local services is designed to meet local need. However in all services we work in partnership with:


•    police


•    schools


•    adult and children’s social care


•    health services


•    drug / alcohol specialists


•    mental health teams


•    housing teams


•    probation


•    community groups and other voluntary sector agencies