Compliments and complaints

We welcome feedback from our customers - good and bad. This page has details of how to complain and give us a compliment.

If you'd like to tell us about someone form Home Group who has gone beyond the call of duty to help you, then please e-mail us.



If something hasn't lived up to your expectations then get in touch and we'll do all we can to resolve the problem.



We understand there are times that you'd like to make a formal complaint.



We have separate complaint handling processes, one for English customers and one that applies in Scotland.