At Home Group, we believe that living a life that is free from harm and abuse is a fundamental right of every person.

We are committed to working with our customers to help keep people safe.  



Abuse can take many forms including financial abuse, physical abuse, sexual abuse, emotional or psychological abuse, domestic abuse, and neglect.



Anyone can be a victim of abuse, but children, older people and people with disabilities are amongst those at greatest risk.



If you are concerned for yourself or for another person or just feel ‘something isn’t quite right’ you can contact:


  • The police if you believe a crime may be being committed
  • Your local council safeguarding team 
  • The school if you are worried about a child
  • Home Group Customer Service Centre on 0345 141 4663
  • In care and support services, your local support worker or service manager.

You can download a summary of Home Group’s safeguarding policies by clicking the links below.