Home Group's policies set out our overall approach to providing services and the standards we work to.

We support customers to get involved in developing, reviewing and approving our policies in lots of different ways, including the online community, local groups and national forums.


Find out more by visiting our involvement page.



You can access summaries of some of the main policies that affect customers and other people connected with our services by clicking the links below.

If you have any questions or need more information about any of the policies listed here or want to find out about other policies not listed, contact: policy@homegroup.org.uk.

We also have information on our privacy policy available.