If you are not satisfied with the response you receive from the Operations Director, you can appeal to Stonham’s Board.
To do this write to:
Executive Director, Stonham
2 Gosforth Park Way
Gosforth Business Park
Gosforth
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
Telephone: 0845 155 1234
Your appeal will be acknowledged within three working days of being received at the address above. Two or more Board members, assisted by a director, will be appointed to a panel to hear the appeal. You will be notified who is to be on the panel, when they will meet, and your right to attend. You will be told of the outcome of the appeal within 15 working days of the panel meeting. The appeal panel’s job is to determine whether your complaint was dealt with properly at the earlier stages.
The Ombudsman
If you are still not satisfied, you can appeal to the Housing Ombudsman. The Ombudsman will not normally look at your complaint until you have been right through the three stages of Stonham’s complaints procedure:
The Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
Telephone: 020 7421 3800 Lo-Call: 0845 7125 973
Minicom: 020 7404 7092 Fax: 020 7831 1942
Telephone calls are charged at the rate of a local call.