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how to pay your rent

We have a range of convenient ways to pay your rent and service charges, including setting up a simple direct debit so your rent is paid automatically straight from your bank.

Direct Debit

The easiest and most convenient way to pay - straight from your bank!

Once your regular payment is set up correctly, you’ll only hear from us when your payment needs to change. To set up a direct debit, please contact us or download and complete a form.

Standing Order

Another way of paying directly through your bank, saving you valuable time! Unlike direct debit, you will need to ask your bank to amend your payments when they need to change.

To set up a standing order, please contact your local office or print the relevant form below.

Online

Using 'my account' you can view your account balance and make payments using your debit card at any time of the day or night.

To access My Account click here.

Give us a call

If you have a debit or credit card, you can pay over the telephone by calling 0845 1550387 between 9am and 5pm.

If you want to make a payment outside of these hours, call our automated phone line on 0844 5578321. You’ll need an allpay payment card to pay on this number.

Pay using cash

You can pay by cash or cheque at any post office by taking your payment and your Home Group payment card. All cheques must be made payable to ‘Post Office Ltd’.

Any outlet displaying the ‘PayPoint’ logo will accept cash payments. You will need your Home Group payment card to make payments at these outlets.

Please note - staff at these outlets do not have any access to any Home Group information, so cannot view your account or advise you on any aspect of your tenancy. Contact us for help.

   Pay Point Logo

Do you receive Housing Benefit?

If you do, we encourage you to sign your claim forms to have this paid direct to Home Group. If you have any queries about how to do this please get in touch.

If you don’t currently receive housing benefit, but need help to pay your rent, contact the housing benefit team at your local authority for help – you’ll find their telephone number in the telephone directory, or online at www.direct.gov.uk.

Automated arrears service

As part of ongoing improvements to our management of arrears, an automated service is currently in place whereby customers are contacted when rent payments have been missed.

This involves the customer receiving a call with a recorded message with an option to speak to an advisor through the touch of a button – which then allows them to make arrangements to pay their rent.

The aim is to cut the amount of time spent following up on missed payments which will allow us to focus on and support customers with longer term debt issues.

Keeping on top of your rent

Most of our customers pay their rent on time and in full, but there are times that people find it difficult to pay. Our experienced customer service teams understand this and are here to help when you’re having difficulties.

If you’re worried about paying your rent or finding it hard to keep up, please contact us or speak to your Customer Service Partner. We’re committed to supporting customers who may be in difficulty.

Click here for a list of agencies who can offer free, impartial and confidential advice on arrears and debt. You can also visit our ‘managing money’ section for information and advice to help you make the most of your money.

Customer payments fund all of the services we provide, so please pay regularly and promptly. Customers who don’t pay on time could face legal action, but by working together we’ll make sure this is a last resort.

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