We have a range of convenient ways to pay your rent and service charges, including setting up a simple direct debit so your rent is paid automatically straight from your bank.
Direct Debit
The easiest and most convenient way to pay - straight from your bank!
Once your regular payment is set up correctly, you’ll only hear from us when your payment needs to change. To set up a direct debit, please contact us or download and complete a form.
Standing Order
Another way of paying directly through your bank, saving you valuable time! Unlike direct debit, you will need to ask your bank to amend your payments when they need to change.
To set up a standing order, please contact your local office or print the relevant form below.
On line
Using 'my account' you can view your account balance and make payments using your debit card at any time of the day or night.
To access My Account click here.
Give us a call
If you have a debit or credit card, you can pay over the telephone by calling 0845 1550387 between 9am and 5pm.
If you want to make a payment outside of these hours, call our automated phone line on 0844 5578321. You’ll need an allpay payment card to pay on this number.
Pay using cash
You can pay by cash or cheque at any post office by taking your payment and your Home Group payment card. All cheques must be made payable to ‘Post Office Ltd’.
Any outlet displaying the ‘PayPoint’ logo will accept cash payments. You will need your Home Group payment card to make payments at these outlets.
Please note - staff at these outlets do not have any access to any Home Group information, so cannot view your account or advise you on any aspect of your tenancy. Contact us for help.
If you do, we encourage you to sign your claim forms to have this paid direct to Home Group. If you have any queries about how to do this please get in touch.
If you don’t currently receive housing benefit, but need help to pay your rent, contact the housing benefit team at your local authority for help – you’ll find their telephone number in the telephone directory, or online at www.direct.gov.uk.