Our customer promise sets out the service you can expect from us.
A decent home
A home which meets the 'Home Standard'.
Value for money
Clear understanding of cost of services and ability to scrutinise and influence budgetary spend.
A safe place to live
Ensure customers understand and comply with their tenancy agreements - including tackling anti-social behaviour.
Complete regular safety checks.
A choice of products and services
Help (signposting) with how to obtain other services.
Good and quick repairs service. Good complaints services. 'One stop shop' for enquiries.
Clear information and opportunities to influence
Clear accessible information through a number of dedicated channels.
Various ways to get involved.
People who care
'Do what you say you'll do'.
If you’d like to get involved and help us improve the way we deliver our customer promise, find out more here.