Neighbours can make a real difference to how you feel about where you live. Everyone has the right to enjoy peace and quiet in their own home, safe from anti-social behaviour. We’re commited to working with you to resolve any forms of anti-social behaviour but we’re also asking you to see things from the other side of the fence.
Over the summer, simple things like too much noise from a late night barbeque to children playing in the street can often easily be resolved with a simple conversation with your neighbour. So next time you find yourself annoyed with your neighbour, ask yourself: What does it look like from the other side of the fence?
Of course, there are times when things may get out of hand and you need to take further steps to resolve them. We’re here to help you manage your tenancy and we’d never ask you to handle cases of anti-social behaviour when criminal acts have been carried out. Your Customer Service Partner can work with other partner agencies including the police to resolve any issues where you may not feel comfortable speaking directly to your neighbour.
What is anti-social behaviour?
The Home Office defines anti-social behaviour as any aggressive, intimidating or destructive activity that damages or destroys another person’s quality of life. It can affect the life of one person or a whole community.
Anti-social behaviour can include anything from minor disputes between neighbours to severe nuisance, harassment and domestic violence.
What part do you play?
Your tenancy agreement is a contract between Home Group and you which gives rights and responsibilities to both parties. You have a right to live peacefully in your home but also have responsibilities to ensure you and your family do not cause nuisance or harassment. To qualify for our love my home scheme, customers must be a good neighbour – not being responsible for any anti-social behaviour. Find out more about love my home (link to www.homegroup.org.uk/lovemyhome)
Often problems cannot be solved by one agency alone, but we can work together with other partner agencies such as the police and local authority to improve your quality of life.
When you report an anti-social behaviour incident to us we will prioritise it depending on how serious it is. We will manage the case according to the priority it is allocated.
Examples where a case will be given a Priority 1 status include intimidation, violence or where there is an immediate threat to the wellbeing of an individual or to people in the neighbourhood.
A Priority 2 case will not pose an immediate threat to the wellbeing of an individual and includes noise, nuisance and overgrown gardens.
Once you report an incident to us we will offer a range of relevant support and advice to try to resolve your complaint.
We’re committed to using the full range of tools available to effectively manage anti-social behaviour. This can include issuing verbal and written warnings, acceptable behaviour agreements, injunctions and, as a last resort, seeking possession of a home. Whatever action is taken we will ensure anyone experiencing anti-social behaviour, whether complainant or witness, is supported and kept informed of progress.
Read our anti-social behaviour policy summary.