Home / For Customers / anti-social behaviour

We want all of our customers to enjoy a good quality of life and enjoy the area they live. That’s why we take anti-social behaviour seriously and work together with other agencies to solve problems in the best way possible.

We’re currently reviewing our anti-social behaviour policies and would like to hear what anti-social behaviour means to you, and how you’d like us to help. You can complete a short online survey here to tell us your views.

what is anti-social behaviour?

The Home Office defines anti-social behaviour as any aggressive, intimidating or destructive activity that damages or destroys another person’s quality of life. It can affect the life of one person, or a whole community.

Anti-social behaviour can include anything from minor disputes between neighbours, to severe nuisance, harassment and domestic violence.

Often problems cannot be solved by one agency alone, but Home Group would like to know about any problems you’re experiencing, so we can work with the police, local authority and any other relevant parties to improve your quality of life. what to do you’re affected by anti-social behaviour

If you’re experiencing anti-social behaviour, please consider the following:

  • Ask yourself if your neighbour has a different lifestyle or culture to you and if their actions really are unreasonable. Sometimes increasing our own tolerance a little bit can help resolve problems.
  • If it feels safe to do so, speak to the neighbour directly. This often solves problems at an early stage. They may not realise that their actions have been upsetting you.
  • Listen to your neighbours as they may tell you about things that cause them annoyance.
  • If the above points don’t help, or it doesn’t feel safe to speak to the people causing an issue, please contact your Customer Service Partner and let them know about the problems you’re experiencing.
  • If you feel in immediate danger, or think a crime has been committed, please contact your local police.

what part do you play?

Your tenancy agreement is a contract between Home Group and you which gives rights and responsibilities to both parties. You have a right to live peacefully in your home but also have responsibilities to ensure that you and your family do not cause nuisance or harassment.

what can you expect from us?

When you report an anti-social behaviour incident to us we will prioritise it depending on how serious it is.

We will manage the case according the priority it is allocated.

Examples where a case will be given a Priority 1 status include intimidation, violence or where there is an immediate threat to the wellbeing of an individual or to people in the neighbourhood.

A Priority 2 case will not pose an immediate threat to the wellbeing of an individual and includes noise, nuisance and overgrown gardens.

Once you report an incident to us we will offer a range of relevant support and advice to try and resolve your complaint.

We’re committed to using the full range of tools available to effectively manage anti-social behaviour. This can include issuing verbal and written warnings, acceptable behaviour agreements, injunctions and, as a last resort, seeking possession of a home. Whatever action is taken, we will ensure that anyone experiencing anti-social behaviour, whether complainant or witness, is supported and kept informed of progress.

what can you expect from home?

When you report an anti-social behaviour incident to us we will prioritise it either as a priority 1 or priority 2 depending on how serious it is. We will manage the case according the priority it is allocated.  Example where a case will be given a Priority 1 status include intimidation, violence or where there is an immediate threat to the well-being of an individual or to people in the neighbourhood. A Priority 2 case will not pose an immediate threat to the well-being of an individual and includes noise nuisance and overgrown gardens.

Once you report an incident to us we will then offer a range of relevant support and advice to try and resolve your complaint.

Home is committed to using the full range of tools available to effectively manage anti-social behaviour and can include issuing verbal and written warnings, Acceptable behaviour agreements, injunctions and, as a last resort, possession.

Whatever action is taken to tackle an anti-social behaviour problem, Home staff will ensure that anyone experiencing anti-social behaviour, whether complainant or witness, is supported and kept informed of progress.

need more information?

Two leaflets have been developed to give you more information on what anti-social behaviour is and how Home can help tackle it.

Tackling anti-social behaviour – A summary of Home’s policies and procedures

Harassment – customer leaflet

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