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Our customers and clients are at the heart of everything we do. We use your feedback to help improve our service, which means you really can make a difference in your community.

We’ve got a wide range of ways you can get involved, depending on how much time you’d like to spend.

Why not have a look at our menu of involvement for more information!

Would you like to help shape the work Home Group do?

We would like to recruit another customer to the Home Scotland Board.

Home Scotland Board members:

  • Help shape our business plans for developing the business
  • Monitor our progress
  • Bring their experience as a Home Scotland customer to Board discussions and decision-making.

For more information on this exciting opportunity and details on how to apply, take a look at our Home Scotland Board recruitment leaflet.

kiss groups – keep it short and simple!

Our KISS groups help us to keep it short and simple by making sure our communications are clear, relevant and easy to understand.

 Find out more about our KISS group

customer forum

Our customer forum is a group of customers who meet regularly at a national level to influence strategy and policy and make sure customers’ voices are heard by Home Group.

 Find out more about our customer forum

viewpoint teams

Viewpoint teams help us develop our local offer, inspect local services and review performance against our customer standards.

 Planned Maintenance Inspection Report - July 2014
 Anti Social Behaviour Service Review Report 2014

neighbourhood walkabouts

You can join in with our regular neighbourhood walkabouts to look at any local issues and help find solutions. Speak to your Customer Service Partner about how to get involved.

online community

Chat online to other clients and customers about what matters to you. Start your own discussions of join in with ongoing debates.

 Find out more ...

Working Together Conference 2014

At our recent Working Together conference, colleagues, customers and clients had the opportunity to create a short film with a message to your younger self. You can find the film on our YouTube channel ...

expenses policy

Your involvement is crucial to help us deliver services designed around you. We appreciate you give your time, experience, ideas and skills – so we don’t expect you to be out of pocket in the process!

 Download our Involvement Expenses Policy

Fantastic Facts about Customer and Client involvement

 Download our Fantastic facts about customer and client involvement (Aug 2014) 

measuring customer involvement

Impact Assessments 2014 – Introduction from Mark Henderson and Bob Davies (PDF document)
Involvement (PDF document)
Youth Forum (PDF document)
Client Assessor Teams (PDF document)
Business Assurance Services (PDF document)
Human Library (PDF document)
KISS Panel (PDF document)
Supporting Involvement in Cornwall (PDF document)
Viewpoint Teams (PDF document)
What Happened Here (PDF document)

contact us

You can contact the involvement team on:

E-mail: involvement@homegroup.org.uk
Telephone: 0113 218 3575
Mobile: 0786 040 1729

involvement news

The involvement newsletter tells you how customers and clients have been getting involved with Home Group, and the difference this has made.

 Download our Involvement Newsletter - April 2015 (PDF Download)



Help make your community special!

Make a difference in your community and take part in one of our community projects.

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