Our customers and clients are at the heart of everything we do. We use your feedback to help improve our service, which means you really can make a difference in your community.
We’ve got a wide range of ways you can get involved, depending on how much time you’d like to spend.
Why not have a look at our menu of involvement for more information!
kiss groups – keep it short and simple!
Our KISS groups help us to keep it short and simple by making sure our communications are clear, relevant and easy to understand.
Find out more about our KISS group
Our national customer panel is a group of customers who meet regularly at a national level to influence strategy and policy and make sure customers’ voices are heard by Home Group.
Find out more about our National customer panel
Viewpoint teams help us develop our local offer, inspect local services and review performance against our customer standards.
You can join in with our regular neighbourhood walkabouts to look at any local issues and help find solutions. Speak to your Customer Service Partner about how to get involved.
Chat online to other clients and customers about what matters to you. Start your own discussions of join in with ongoing debates.
Join the online community
By filling out our short surveys, you can help shape the services we offer. The surveys available will change depending on the services we currently need feedback on.
See what surveys are available
Your involvement is crucial to help us deliver services designed around you. We appreciate you give your time, experience, ideas and skills – so we don’t expect you to be out of pocket in the process!