Our customers and clients are at the heart of everything we do. We use your feedback to help improve our service, which means you really can make a difference in your community.
We’ve got a wide range of ways you can get involved, depending on how much time you’d like to spend.
Why not have a look at our menu of involvement for more information!
kiss groups – keep it short and simple!
Our KISS groups help us to keep it short and simple by making sure our communications are clear, relevant and easy to understand.
Find out more about our KISS group
Our customer forum is a group of customers who meet regularly at a national level to influence strategy and policy and make sure customers’ voices are heard by Home Group.
Find out more about our customer forum
Viewpoint teams help us develop our local offer, inspect local services and review performance against our customer standards. Planned Maintenance Inspection Report - July 2014 Anti Social Behaviour Service Review Report 2014
You can join in with our regular neighbourhood walkabouts to look at any local issues and help find solutions. Speak to your Customer Service Partner about how to get involved.
Chat online to other clients and customers about what matters to you. Start your own discussions of join in with ongoing debates.
Find out more ...
Working Together Conference 2014
At our recent Working Together conference, colleagues, customers and clients had the opportunity to create a short film with a message to your younger self. You can find the film on our YouTube channel ...
Your involvement is crucial to help us deliver services designed around you. We appreciate you give your time, experience, ideas and skills – so we don’t expect you to be out of pocket in the process!
Download our Involvement Expenses Policy
Fantastic Facts about Customer and Client involvement
Download our Fantastic facts about customer and client involvement (Aug 2014)
measuring customer involvement
Impact Assessments 2014 – Introduction from Mark Henderson and Bob Davies (PDF document)
Involvement (PDF document)
Youth Forum (PDF document)
Client Assessor Teams (PDF document)
Business Assurance Services (PDF document)
Human Library (PDF document)
KISS Panel (PDF document)
Supporting Involvement in Cornwall (PDF document)
Viewpoint Teams (PDF document)
What Happened Here (PDF document)
The involvement newsletter tells you how customers and clients have been getting involved with Home Group, and the difference this has made.
Download our Involvement Newsletter - January 2015 (PDF Download)