We believe that you have a right to live in peace and enjoy a good quality of life in your homes. We recognise that some of our customers may suffer considerable distress, fear and insecurity as a result of anti-social behaviour.
What is anti-social behaviour?
The scope of anti-social behaviour is very broad, ranging from minor disputes between neighbours who have differing lifestyles, to severe nuisance, harassment and domestic violence. It is not confined to the home, it occurs within the local vicinity, between neighbours and may involve others not living in the area.
What are your rights and responsibilities?
The tenancy agreement is a contract between Home and you which gives both rights and responsibilities to both parties. You have a right to live peacefully in your home but also have responsibilities to ensure that you and your family do not cause nuisance or harassment.
What to do if you are experiencing Anti-Social Behaviour
- If you are unhappy and feel that you are experiencing ASB you should consider the following actions:
- Ask yourself if your neighbour has a different lifestyle or culture to you and if their actions really are unreasonable
- If it feels safe to do so, speak to the neighbour directly. This often solves problems at an early stage
- Listen to the neighbour as they may tell you about things that cause them annoyance
- Make a complaint to your local office either in person, by email, telephone or letter.
When you report an anti-social behaviour incident to us we will prioritise it either as a priority 1 or priority 2 depending on how serious it is. We will manage the case according the priority it is allocated. Example where a case will be given a Priority 1 status include intimidation, violence or where there is an immediate threat to the well-being of an individual or to people in the neighbourhood. A Priority 2 case will not pose an immediate threat to the well-being of an individual and includes noise nuisance and overgrown gardens.
Once you report an incident to us we will then offer a range of relevant support and advice to try and resolve your complaint.
Home is committed to using the full range of tools available to effectively manage anti-social behaviour and can include issuing verbal and written warnings, Acceptable behaviour agreements, injunctions and, as a last resort, possession.
Whatever action is taken to tackle an anti-social behaviour problem, Home staff will ensure that anyone experiencing anti-social behaviour, whether complainant or witness, is supported and kept informed of progress.