A rechargeable repair is a repair or other work that we do that you are responsible for. If this happens, you will be charged for the cost of carrying out the work.
We are responsible for doing most repairs to your home but you also have responsibilities. If you do not do a repair that is your responsibility, we may carry out the work and charge you for the cost. This could include things like:
- unblocking a sink or bath
- replacing light bulbs and fluorescent tubes
- cleaning away mould caused by condensation
- replacing toilet seats, bath and sink plugs and chains.
Other things that are your responsibility to repair are:
- wilful damage, for example, replacing a door which has been damaged by being forcibly opened because you have the lost the keys.
- neglect, for example, clearing drainage blocked by you disposing of cooking fat.
- abuse, for example, replacing a toilet system which has been blocked by nappies, toys.
- accident or negligence, for example, replacing glass smashed by a football.
This could also involve the cost of boarding up the window until the glass is replaced. If you leave your home, garden or garage in a state of disrepair or leave behind any belongings or rubbish, we will rectify the situation and charge you for the work.