The upkeep and repair of your home is the shared responsibility of you, the tenant, and Home, the landlord. By working together, we can ensure your home is maintained to the highest possible standard.
Your tenants’ handbook details everything you are personally responsible for, such as internal decorations and repairing anything damaged through wear and tear, and what our maintenance responsibilities, such as the structure of your home and the testing of gas heating appliances, are. We will recharge you for repairs that we carry out which are your responsibility.
To report a repair or a problem please contact your local office or repair call centre. If you have an emergency repair outside office hours please call the appropriate emergency helpline.