We aim to provide high standards of service to all of our customers. However, we recognise there may be times when we do not achieve these high standards. Sometimes, this may lead to disadvantage or loss for one of our customers. In these circumstances, we will try to agree a solution or compensation with you.
Our compensation policy aims to make sure that we work out compensation fairly each time and that we take your views into account. We are committed to providing equal access to services for the different communities we work with.