We will visit you at your current address after you have submitted your application, and just before you receive an offer of accommodation. The home visit is to introduce ourselves and to ensure that all the details you provided on your form are correct. We will also tell you about our services, explain how to pay rent and how to conduct your tenancy.
The home visit takes about an hour, and will always be held at your current address. You will hear back from us within five working days of the home visit, as to whether there are any changes to your offer, or whether you are to receive an offer of accommodation.
If you are nominated by a local authority you may not need to complete an application form but we will visit you to assess your circumstances.
Any offer of housing will be subject to the above home visit, and receipt of references from previous landlords, the police or other agencies where necessary. Your offer will be made to you in writing and will inform you of the rent and service charge for the property, and, if the offer is for supported housing, about our support charge.
A firm offer of accommodation from Home indicates that all our necessary checks have been carried out and you will be housed within an agreed timescale.