The simplest and quickest way to deal with a problem is to discuss it with the member of staff who was dealing with you. Our staff are happy to talk over complaints or suggestions, and most problems can be dealt with on the spot.
If you are still not happy or you do not think that you can talk to the person dealing with your problem, please contact your area office or depot. Tell us what is wrong and what you would like us to do to solve the problem.
You can:
- write to us.
- phone us.
- e-mail us.
- come into the office.
- ask us to visit you.
You can also ask a friend to help you write to us or you can contact an advice centre for help.
We will not normally consider complaints about things that happened more than three months ago.
We may refuse to deal with a complaint, or deal with it differently, if you act unreasonably or if the circumstances mean it is not possible to deal with it with our normal complaints procedure.