If you have followed all three stages of our complaints procedure and you are still not happy, you can ask the Ombudsman to investigate your complaint. You can get leaflets about their service from our offices or you can contact them direct at:
Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
Telephone: 020 7421 3800 Lo-Call: 0845 7125 973
Minicom: 020 7404 7092 Fax: 020 7831 1942
Independent help and advice
You can get help from your local citizens advice bureau, housing advice centre, MP or local councillor.