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client promise

Our client promise sets out the service you can expect from us.

A decent home

A consistent level of accommodation with adequate secure storage. The ability for clients to be able to personalise their own space.

Value for money

Clear understanding of cost of services and ability to scrutinise and influence budgetary spend.

Support for keeping clients safe

Relevant training for clients and colleagues. 24/7 support.

A choice of products and services

Local choice of products and services to fit client requirements.

Reliable services

Good and quick repairs service. Good complaints service. ‘One stop shop’ for enquiries. Good starter packs.

Clear information and opportunities to influence

Clear and accessible information through a number of dedicated channels. Various ways to get involved. Good use of KISS panels.

People who care

“Do what you say you’ll do.” Support clients to achieve positive outcomes.

If you’d like to get involved and help us improve the way we deliver our client promise, find out more, visit our get involved page.

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