Our customers and clients are at the heart of everything we do. We use your feedback to help improve our service, which means you really can make a difference in your community.
We’ve got a wide range of ways you can get involved, depending on how much time you’d like to spend.
Why not have a look at our menu of involvement for more information!
would you like to help shape the work Home Group do?
We would like to recruit another customer to the Home Scotland Board.
Home Scotland Board members:
- Help shape our business plans for developing the business
- Monitor our progress
- Bring their experience as a Home Scotland customer to Board discussions and decision-making.
For more information on this exciting opportunity and details on how to apply, take a look at our Home Scotland Board recruitment leaflet.
keep it short and simple!
Our KISS groups help us to keep it short and simple by making sure our communications are clear, relevant and easy to understand.
Find out more about our KISS groups
Our client panel is a group of clients who meet regularly at a national level to influence strategy and policy and make sure clients’ voices are heard by Home Group.
Find out more about our client panel
The Together Team is a group of clients, colleagues (including the involvement team) and external trainers who have designed an involvement course for colleagues.
The team has delivered pilot sessions of the workshops and is rolling this out across the country.
Find out more about the Together Team
Chat online to other clients and customers about what matters to you. Start your own discussions of join in with ongoing debates.
Find out more about our online community
Your involvement is crucial to help us deliver services designed around you. We appreciate you give your time, experience, ideas and skills – so we don’t expect you to be out of pocket in the process!
Download our expenses policy
'What happened here' groups
'What happened here' groups are clients who review major incidents in services. The groups meet throughout the year and support the regional major incident panel.
Any clients from the region where the panel is meeting can take part.
Client assessors are teams of clients from a range of services and business areas. They go out and about visiting services and speaking to clients and colleagues about how clients are involved locally.
Client Service Assessment Report (November 2013)
Client Service Assessment Report (November 2013) - Appendix 1
Client Scrutiny Report 2014
Client Scrutiny Report 2014 - Appendix 1
Youth action is a group of young customers and clients from services and homes in the South. The panel feed into the Customer Forum and the national Client Panel to make sure young people have a voice and can influence decisions.
Minutes from youth action meetings:
February and March 2014
Youth Action Report - The Mag Edition
The involvement newsletter tells you how customers and clients have been getting involved with Home Group, and the difference this has made.
Download our Involvement Newsletter - April 2015 (PDF doc)
Fantastic facts about customer and client involvement
Download our fantastic facts about customer and client involvement (Aug 2014)
measuring client involvement
We measure how clients and colleagues change the way we work at Stonham. This forms our client involvement impact assessment for the last twelve months.
Evaluating these activities gives us a great chance to check the level of impact our work has had on clients and services.
The report is used to make sure we provide real opportunities for all our clients to shape the way services are developed and delivered in the future.
Impact Assessments 2014 – Introduction from Mark Henderson and Bob Davies (PDF document)> Customer & client panels - 2013
Involvement (PDF document)
Youth Forum (PDF document)
Client Assessor Teams (PDF document)
Business Assurance Services (PDF document)
Human Library (PDF document)
KISS Panel (PDF document)
Supporting Involvement in Cornwall (PDF document)
Viewpoint Teams (PDF document)
What Happened Here (PDF document)
> Customer & client awards - 2013
> Did you know? - 2013
> KISS - 2013
> Public affairs - 2013
> Viewpoint teams - 2013> Client assessor teams - 2013> Involving clients - 2013
> What happened here