Home Group 

Customers to help spearhead improvement

Home’s customers are to help spearhead a massive improvement in the organisation’s services following a recent inspection.

Home’s customers have been sent a copy of the organisation’s action plan. 

The final action plan will be approved by Home’s Board in August.

Customers have until the end of July to tell Home what they think by clicking here.


Short Notice Inspection Report
Home’s Action Plan

Audit Commission’s letter to customers
Home’s letter to customers (Scotland version)

Audit Commission’s Press Release
Home’s Press Release

 

Website Redesign

We are in the process of completely re-designing this website. We know it may not provide you with the information you are looking for, but please bear with us. We hope to re-launch our website at the end of the year.

If you cannot find the information you are looking for click here and we will do our best to help.

Please help us, what would you like this website to do for you? Please complete our survey by clicking here.

Customer Profiling Questionnaire

To help us improve the services we provide you, and to make our homes places where people really want to live, we need to have more information about who our customers are and what services you want and need, both now and in the future.

To take part in the Customer Questionnaire please click here.

If you have any questions about the form or would like help filling it in, or would like a copy posted to you please contact 0845 606 3030 or email customerquestionnaire@homegroup.org.uk

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